Organize demand in an equitable, transparent and secure manner, with a focus on the user; developing health care protocols aligned with the access regulation process, through a computerized network and having a body of trained professionals should be objectives of the regulation centers throughout brazil. The experience of building the work processes of the sector of regulation in hospital care in dentistry of the secretariat of health of the state of Ceará is reported. The work does not require approval by the research ethics committee, as it is a documentary research. The insertion of a professional dental surgeon in the regulatory sector of the secretary of health of the state of Ceará took place in May 2021 and remains until the present day. The first skills included bringing the levels of care closer together, mediating and facilitating communication with the oral health care unit and the network regarding flows, access and use of the regulation system, managing the supply of specialized dental consultations for specialties of oral and maxillofacial surgery and traumatology and patients with special needs. For the assessment of priorities, situations involving cases related to fractures, injuries, patients with special needs at high surgical risk, patients with microcephaly and cleft lip and palate, who only with the exception of patients with special needs, do not shows a queue. At present, the elective hospital offer has tripled, there is frank agility in scheduling specialist consultations, the maximum absenteeism of 63% with a waiting list has declined, reaching levels of 29%, in conditions of a tight waiting list. The need to register successful experiences is evident, focusing the work on the demands of the patient, user of a service committed to the resolution and completeness of his actions.